Privacy Policy

PRIVACY POLICY

1. WHO WE ARE

Ralavexiom is a trading name of ESSNTLSLDN LTD, a private limited company registered in England and Wales under company number 15944512. We are the data controller responsible for the personal information you share with us through our website and services.

ESSNTLSLDN LTD
7C Hurstbourne Road
London
SE23 2AA
United Kingdom

Email: info@ralavexiom.com
Phone: +447999074893

This policy explains what personal information we collect, why we collect it, how we use it and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. INFORMATION YOU GIVE US

a) Account and contact details: your name, delivery and billing address, email address and phone number.
b) Order and payment details: the items you buy and your payment information. Card payments are handled securely by our payment providers, and we do not store your full card details.
c) Messages: anything you send us by email, phone or contact form, including questions about orders or returns.
d) Other information: details you give us when you sign up to our newsletter, take part in a survey or promotion, or leave a review.

3. INFORMATION WE COLLECT AUTOMATICALLY

a) Device and usage data: your IP address, browser type, device information, the pages you visit and how long you spend on them.
b) Transaction data: the date, time and value of your purchases.
c) Approximate location: your general location based on your IP address.

4. INFORMATION FROM OTHER SOURCES

a) Service providers: for example payment processors, delivery companies and analytics providers may share information with us that helps us complete your order or improve our website.
b) Social media: if you interact with us on social media platforms, we may receive information about that interaction in line with your settings on those platforms.

5. HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS

We only use your personal information when the law allows us to. We rely on the following legal bases:

Contract: to process and deliver your orders, handle returns and refunds, and send you order and delivery updates.

Legitimate interests: to run and improve our website and business, prevent fraud, keep our website secure, understand how customers use our store, and keep business records, as long as our interests do not override your rights.

Legal obligation: to keep accounting and tax records and to comply with other legal requirements.

Consent: to send you marketing emails and to use non-essential cookies. You can withdraw your consent at any time.

6. MARKETING

We will only send you marketing emails if you have agreed to receive them, or if you have bought from us before and did not opt out. Every marketing email includes an unsubscribe link, and you can also contact us at info@ralavexiom.com to stop receiving them.

7. WHO WE SHARE YOUR INFORMATION WITH

We never sell your personal information. We only share it where necessary with:

a) service providers who help us run our store, such as website hosting, payment processing, delivery, email and customer support providers. They may only use your information to provide their service to us and must keep it secure;
b) delivery companies, so they can deliver your order;
c) professional advisers such as accountants and lawyers, where needed;
d) authorities, regulators or law enforcement, where we are required to by law;
e) a buyer or successor business, if our business is sold, merged or restructured.

8. COOKIES

Our website uses cookies and similar technologies to make the site work properly, remember your preferences and help us understand how visitors use it. Essential cookies are always active because the website cannot function without them. We only use analytics and marketing cookies with your consent, which you can give or refuse through our cookie banner. You can also delete or block cookies in your browser settings.

9. INTERNATIONAL TRANSFERS

Some of our service providers may process your information outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as transfers to countries the UK recognises as providing adequate protection, or the use of the UK International Data Transfer Agreement or approved contract clauses.

10. HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information only for as long as we need it for the purposes described in this policy. Order and financial records are kept for six years after the end of the relevant financial year to meet UK tax and accounting rules. Marketing data is kept until you unsubscribe. Other information is deleted or anonymised when it is no longer needed.

11. HOW WE PROTECT YOUR INFORMATION

We use appropriate technical and organisational measures to keep your personal information secure, including encrypted connections and restricted access. No method of transmission over the internet is completely secure, but we work hard to protect your information.

12. YOUR RIGHTS

Under UK data protection law, you have the right to:

a) access the personal information we hold about you;
b) ask us to correct information that is wrong or incomplete;
c) ask us to delete your information;
d) ask us to restrict how we use your information;
e) object to us using your information, including for direct marketing;
f) receive your information in a portable format;
g) withdraw your consent at any time where we rely on consent.

To use any of these rights, email us at info@ralavexiom.com. We may need to confirm your identity before we respond. We will reply within one month.

If you are unhappy with how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk

13. CHILDREN

Our website is not aimed at children. We do not knowingly collect personal information from anyone under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete it as soon as possible.

14. THIRD PARTY WEBSITES

Our website may link to other websites. We are not responsible for their privacy practices, so please read their privacy policies before sharing any information with them.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

16. CONTACT US

If you have any questions about this policy or how we use your information, please contact us:

ESSNTLSLDN LTD, trading as Ralavexiom
7C Hurstbourne Road
London
SE23 2AA
United Kingdom

Email: info@ralavexiom.com
Phone: +447999074893