Shipping Policy

SHIPPING POLICY

Thank you for shopping with Ralavexiom. Below you'll find everything you need to know about how and when your order will reach you.

WHERE WE DELIVER

We currently deliver to addresses within the United Kingdom only. We are unable to accept orders for delivery outside the UK.

DELIVERY OPTIONS

Free Standard Delivery
Cost: Free on all orders
Estimated delivery time: 4 to 5 business days

Insured Express Delivery
Cost: £2.95
Estimated delivery time: 3 to 5 business days
Your parcel is fully insured while it is on its way to you, so you have extra peace of mind for your order.

You can choose your preferred option at checkout. The delivery cost is always shown before you pay.

ORDER PROCESSING

We process orders on business days, Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will be processed on the next business day.

Delivery times are estimates and are counted in business days. During busy periods such as sales or the run up to Christmas, deliveries may occasionally take a little longer. We will always do our best to get your order to you as quickly as possible.

ORDER TRACKING

As soon as your order has been dispatched, you will receive a shipping confirmation email with your tracking details, so you can follow your parcel all the way to your door.

PRICES AND TAXES

All our prices are shown in pounds sterling (GBP) and include VAT where applicable. As we only deliver within the UK, there are no customs duties or import charges to pay on delivery.

CHECKING YOUR ADDRESS

Please make sure your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@ralavexiom.com. Once your order has been dispatched, we cannot guarantee that the address can be changed.

CHANGING OR CANCELLING AN ORDER

If you would like to change or cancel your order, please email us at info@ralavexiom.com with your order number as soon as possible. If your order has not yet been dispatched, we will do our best to help. If it has already been sent, you can still return it under our Returns and Refunds Policy.

MISSING, LATE OR DAMAGED PARCELS

If your parcel hasn't arrived within the estimated delivery time, or if it arrives damaged, please contact us at info@ralavexiom.com with your order number. Where a parcel is damaged, a photo of the packaging and the item helps us sort things out quickly. We will look into it with the courier and make sure it is put right.

YOUR LEGAL RIGHTS

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

CONTACT US

ESSNTLSLDN LTD, trading as Ralavexiom
7C Hurstbourne Road
London
SE23 2AA
United Kingdom

Email: info@ralavexiom.com
Phone: +447999074893